For most IT practitioners, particularly those that have come up through the ranks, there’s a tendency to default to what we know: the toolsets. I often hear comments like: “We’re rocking Office 365!” or “We’ve just implemented ServiceNow”. Sadly, moving email to Exchange Online may address some ageing tin, or …
Chances are there’s at least one application you use at work that you absolutely cannot do without. Your email, CRM or even helpdesk are valuable tools that have the potential to impact workplace productivity when down. What would happen if that system isn’t available for any length of time? Do …
There are 5 things to look for in an IT partner. Let’s assume you’ve put yourself on the market, shopped around and now found someone suitable. They might’ve ticked all the boxes but what do you do when that 36-month itch comes along and you start wondering if you made …
Productivity is key for every business: at best, it can be irritating when it’s impeded for some reason outside your control, at worst, it can put you out of business. From bursting pipes through to natural disasters, not having an effective business continuity plan can derail your company. An example …
Prevention Is Better Than Cure: What’s Your Disruption Plan? READ MORE…
Contacting service desk shouldn’t be the stressful experience it’s stereotyped to be, whether the user forgot their password or their machine just won’t play ball. The user will always want a quick and simple solution, not an auto response about a 24-hour window for someone to get back to you, …
I remember a time when work was simple. For the most part working at my desk, checking off tasks one-by-one, ending the day with a sense of achievement. Somewhere along my work journey MEETINGS have wormed there way into this picture and have muscled up to be a real bully. …
Have you ever wondered how businesses are dealing with your personal information? Are businesses following policies and procedures when dealing with sensitive information? Are they protecting your privacy sufficiently? Data breach was a big issue in 2017, from the Equifax to the Uber data breach. In the Uber data breach …
For many of us, our holidays are over: we should now have recharged the batteries and be feeling ready to launch into the new year with a new-found passion and excitement. Only one problem, it’s hard to get motivated, right? Whilst we may be waiting until after the Australia Day …
An industry-wide, hardware-based security vulnerability was disclosed today The opening lines of Microsoft Azures “Virtual Machine Maintenance Notice” made me nervous yesterday, and rightly so given than a good chunk of computers made since 1995 may be set to slow down by as much as 5-30% in the near future …
Like my hamstrings, IT infrastructure has the tendency of becoming inflexible and slow to react. If not regularly attended to there may be issues when you need to suddenly move quickly – Ouch! Any good Yogi will tell you different things work for different people in order to have a …
IT Yoga – Creating a Flexible & Agile Infrastructure READ MORE…
